Reference

What Governs Your Account on nobo99

Using nobo99 means you agree to the terms set out here — covering account eligibility, wallet transactions through DANA, OVO, or GoPay, and how disputes are handled. Access to our platform depends on local law and is available only where permitted in your region.

Account eligibility conditionsDANA, OVO, GoPay wallet policyJurisdiction-dependent accessData handling and retentionContact and request process

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Our Terms, Your Account Rights in Indonesia

nobo99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account registered through nobo99, whether you deposit via DANA, OVO, or GoPay. Eligibility is determined by your location and the applicable laws in your region — we do not extend access where local law restricts it. When you submit a transaction

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through your e-wallet, you confirm that you are acting within the permissions granted to you under these terms. Account actions — including withdrawals, wallet verification, and account closure requests — are governed by the conditions published here at the time of the action. We reserve the
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right to update these terms; material changes will be communicated through your registered contact. If you are in Batam or anywhere else in Indonesia and have questions about how a specific term applies to your situation, our support team is the right place to start. These
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terms do not override applicable local law — wherever a local regulation applies, it takes precedence. Payments processed via DANA, OVO, and GoPay are subject to both these terms and the individual policies of those wallet providers.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If a term is unclear, a wallet transaction is disputed, or you need to submit a formal account request, we have three contact paths available. Each route is handled by our Indonesia-facing team and routes directly to the relevant policy or account department.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Account security and data handling are not afterthoughts here. Every piece of information tied to your account — including wallet details for DANA, OVO, or GoPay — is stored with access controls and treated under the data retention rules set out in these terms. Here is how each area works.

Data Handling

We collect only the information needed to operate your account and process wallet transactions. Data shared with DANA, OVO, or GoPay is limited to what those payment rails require to clear a transaction.

Cookie Policy

Cookies on nobo99 are used for session management and account security, not for third-party advertising profiles. You can adjust cookie preferences through your browser settings at any time.

Retention Rules

Account data is retained for the period required under these terms and applicable local obligations. Once that period lapses and your account is closed, data is deleted or anonymised in line with our retention schedule.

Requesting Changes

To update, correct, or request deletion of your account data, contact our support team via live chat or email with your account ID. We process verified data requests within the timeframe stated in our policy.

Frequently Asked Legal Questions

These are the legal questions we hear most from Indonesia accounts — covering eligibility, wallet disputes, data rights, and how to escalate a formal request.

Eligibility depends on your location and local law. Access is available only where permitted in your region. Submitting accurate details at registration is a condition of these terms.

Raise the dispute via live chat with your transaction reference and wallet type. Our team reviews the record on both the platform side and the wallet provider side before responding with a resolution.

Yes. Contact us through live chat or email, include your account ID and the type of data you need. We will confirm receipt and respond within the timeframe set in our data policy.

We publish updates here and notify you through your registered contact for material changes. Continued use of your account after notice is given counts as acceptance of the updated terms.

Yes. Where local law applies and conflicts with a term here, the local regulation takes precedence. These terms do not attempt to limit rights you hold under applicable law in your region.

Submit a closure request through live chat or email with your account ID. After verification, the account is closed and your data moves into the retention schedule before deletion or anonymisation.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy AccountRegister InfoFAQ

What Governs Your Account on nobo99

How to Reach Us on Legal Matters

How We Handle Your Data and Account

Data Handling

Cookie Policy

Retention Rules

Requesting Changes

Frequently Asked Legal Questions

01 Who is eligible to open an account under these terms?

02 What happens if a DANA, OVO, or GoPay transaction is disputed?

03 Can I request a copy of the data nobo99 holds on my account?

04 How are these terms updated and how will I know?

05 Does local Indonesian law override anything in these terms?

06 How do I close my account and what happens to my data after closure?

Legal

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