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How nobo99 Handles Your Personal Information

When you open an account and connect your DANA, OVO, or GoPay wallet, you share personal details with us — and this page explains exactly what we collect, why we keep it, and how you can access or remove it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteIndonesia-region data handlingClear contact for data requests
nobo99 How nobo99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data integrity sit at the centre of how we run nobo99. We apply SSL encryption to all data in transit — including every DANA, OVO, and GoPay transaction — and we store account credentials in hashed form so that even internal systems cannot read your password in plain text. Cookies on the site are used for session management and to remember your language and wallet preferences; they are not used to profile you for external advertising. You can clear session cookies through your browser settings at any time without affecting your account balance or transaction history.

SSL Encryption

Every page load, login attempt, and wallet transaction — DANA, OVO, GoPay — is encrypted in transit. Data at rest in our systems follows the same standard.

Cookie Controls

We use cookies strictly for session continuity and wallet-preference memory. No advertising cookies are placed. You can review and clear them from your browser or device settings.

Account Data Retention

We keep your data for as long as your account is active and for any further period required by applicable law in your region. Once that period ends, records are deleted or anonymised.

Change Requests

To update incorrect details — name, contact number, linked wallet — log in and go to Account Settings, or contact support directly. Identity re-verification may be required for certain changes.

DATA REQUEST CONTACT

How to Reach Us About Your Data

If you want to view the data we hold, request a correction, or ask us to delete your account information, our support team handles these requests directly. Reach us through any of the channels below and include your registered account username so we can locate your records without delay. We aim to respond to data-related requests within the timeframe required by applicable rules in your region.

Team online

Live Chat

Start a chat from the nobo99 account page. Quote your username and state you have a data privacy request — our team will route it to the right person.

Email Support

Write to our support address with 'Data Request' in the subject line. Include your registered email and wallet type — DANA, OVO, or GoPay — so we can match your records.

Account Help Centre

Log into your account, go to Account Settings, and use the Help form under Privacy. This route attaches your account ID automatically, which speeds up verification.

Common Questions About Your Privacy on nobo99

These are the data and privacy questions we hear most often. If your question is not here, reach out through live chat or the in-account Help form and our support team will answer it directly.

We collect your name, contact details, and the information needed to verify your identity. When you link a wallet like DANA or OVO, we also store the transaction reference data for that payment method.

We store transaction references and verification status, not your full wallet credentials. Your wallet PIN and account password remain with your payment provider and are never transmitted to us.

Yes. Contact support via live chat or email with your account username and a data access request. We will compile and send the relevant records within the timeframe applicable to your region.

Submit a deletion request through the Account Help form or by emailing support with the subject line 'Account Deletion'. We will confirm identity, close the account, and remove data subject to any legal retention requirements.

We do not sell your data or share it with advertisers. We may share limited data with payment processors like DANA, OVO, or GoPay solely to complete your transaction and with identity verification services as required.

Cookies manage your session and remember preferences like your preferred wallet. You can clear or block them in your browser settings. Doing so will not affect your account balance or transaction history.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.