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What You Agree To When You Open an Account

These terms set out how your nobo99 account works — what you can do, what we expect, and how we handle your wallet activity across DANA, OVO, and GoPay.

Account eligibility by local lawDANA, OVO, GoPay wallet rulesWithdrawal verification stepsAccount suspension conditionsContact rights and dispute process
nobo99 What You Agree To When You Open an Account
POLICY CONTACT

Reach Us About Your Terms or Account

If you have a question about how these terms apply to your specific account — a wallet rule, a withdrawal hold, or a clause you want clarified — our support team handles policy queries directly. You can reach us through live chat inside the platform, via the contact form on the site, or by messaging the support line linked to your registered mobile number. For wallet disputes involving DANA, OVO, or GoPay, include your transaction reference when you write in so we can pull the record straight away.

Team online

Live Chat

Start a chat session from inside your account dashboard. Have your account ID ready and describe the terms clause or wallet issue you want to discuss.

Contact Form

Use the on-site form for written queries. Attach your transaction reference if your question involves a DANA, OVO, or GoPay payment hold.

Account Support Line

Message us via the number linked to your registered mobile. Useful for urgent wallet verification queries before a withdrawal is processed.

YOUR ACCOUNT RIGHTS

How We Handle Your Data and Account Security

Account security and data handling are treated as core obligations, not afterthoughts. Your login is protected by OTP verification sent to your registered mobile number each time you sign in from an unrecognised device. We retain transaction data — including DANA, OVO, and GoPay wallet activity — for as long as required to resolve disputes and meet applicable recordkeeping obligations. You can request a summary of the data we hold against your account by contacting support with your account ID. If you want to update personal details or close your account, the process starts through the account settings page; our team will confirm identity before making changes.

OTP Device Verification Every login from a new device triggers an OTP to your registered mobile. This step cannot be bypassed and protects your account from unauthorised access.
Wallet Name Matching Your DANA, OVO, or GoPay wallet must match the name on your account. Mismatches are flagged before a withdrawal is released, keeping your funds secure.
Data Access Requests You have the right to request a record of your account data. Contact support with your account ID and we will respond in line with our stated retention policy.
Account Closure Process To close your account, submit a request through account settings. We verify identity first, then process any outstanding wallet balance before closing.

Common Questions About These Terms

These are the questions our support team receives most often about account rules, wallet conditions, and how these terms are applied. If your question is not here, the contact form or live chat will get you a direct answer.

Eligibility depends on local law in your region. Players in Batam or Bandar Lampung access the platform where local law permits — these terms apply to all eligible account holders equally.

We verify wallet ownership before releasing a withdrawal. If the name on your DANA or OVO account does not match your nobo99 account, the payout is held until you resolve the discrepancy through support.

Yes. Go to account settings, remove the existing wallet, and add the new GoPay number. Identity verification is required before the updated wallet is approved for withdrawals.

Contact support with your account ID and the transaction reference number. We pull the payment log and investigate — wallet records for DANA, OVO, and GoPay are retained and reviewable.

We notify you via the mobile number registered to your account. Continued use of your account after the notice period means you accept the revised terms as stated.

Both requests go through support or account settings. Provide your account ID for a data summary. Account closure requires identity verification before any remaining wallet balance is returned.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.